Refund Policy

Summary

You can cancel your purchase and get a full refund within 14 days of payment, as long as you have not yet downloaded the file. Once the digital content has been downloaded, the law does not require a refund, but we still help you if something went wrong on our end.

Right of withdrawal before download (14 days)

For digital content delivered immediately, the right of withdrawal ends the moment the consumer accesses the file. In practice:

• If you paid but haven't yet clicked the download button on the order page: contact us through the form with your order number within 14 days, and we'll refund you in full.
• If the file has already been downloaded: the digital content is considered delivered and enjoyed, and a refund is no longer legally required.

Our goodwill after download

Even when the formal right no longer applies, we'll replace your file or refund you at no cost if:

• the PDF doesn't open, is corrupted, or arrives empty;
• there was a technical error on our part in the calculation (for example, birth data processed incorrectly);
• you received a different product than the one you bought.

Contact us through the form with your order number (or the email and payment date) and describe the issue — we reply within 24–48 hours.

If you made a mistake entering your data

If you yourself entered an incorrect birth date, time, or place when placing the order, we'll regenerate the file with the correct data at no cost, once. Just write to us.

Refund timelines

If the refund is approved, the amount is returned to the same card used for payment, within 3 to 10 business days — the exact time depends on the issuing bank and the WayForPay gateway, not on the seller.

How to contact us

Contact us through the form.

Please include: order number, the email used for payment, and a brief description of the issue.